How can we help you?

FAQs

Order Enquiries

What is the lead time for customised cakes?

Can I come to your store and discuss the design I want or make payment?

Why can't I see or select any of the options on the product page?

I saw a design I like on instagram but I can't find it here. How do I enquire/order the cake?

What if I would like a design I've found on the internet that's not from Edith Patisserie?

I have already ordered a customised cake. Can I add on standard cakes without incurring additional delivery fee (for the same date and time)?

My order is above $150, which entitles me to free delivery. But I'm using a discount code and my final total falls below $150. Am I still entitled to free delivery?

How do I add on more custom items to my existing custom order?

Cake Enquiries

I need a cartoon character cake! Is that possible?

What is the difference between semi-customised cakes and fully customised cakes?

How do I store my custom cake?

How do I store my fondant toppers if they're packed separately?

How do I store my Mini Bites?

I'm receiving my cake today, but will only eat it tomorrow. What designs can I buy?

I need a cake on the days you're closed, what are my cake design options?

Can I request to make the cake less sweet?

How long can I keep my cake for after cutting?

What flavours are available for customised cakes?

What are the ingredients in each flavour?

Will the flavours I choose for the different tiers affect the exterior of the cake?

Why are customised cakes more expensive than your standard cakes? Shouldn't the cost of two tier cakes be the sum of two single-tier cakes?

Is your bakery Halal Certified?

Are cake tastings provided in-store?

Can I write a message on my customised cake?

Do you provide ice packs? I need to keep my cake cool!

I'm allergic to nuts, which flavours should I avoid?

Can I choose a fresh cream flavour for customised cakes?

So many colours to choose from! How will I know what colours to choose for my cake and fondant?

What cake sizes are available?

Delivery/Collection Enquiries

How tall is the cake box?

What are your delivery timings and charges?

What are your collection timings?

Which dates are available for collection/delivery? Why can't I select the date I want?

I want my cake delivered to Sentosa/Jurong Island/Tuas. Is this possible?

Can you deliver my cake to a restaurant?

I can't make it in time to receive my delivery! What should I do?

Account Enquiries

How do I create an account?

Can I earn loyalty points for my orders on Custom Bakes by Edith Patisserie?

Why aren’t there any points allocated to my account even after I’ve made an order?

Why can't my points be transferred from my Standard Bakes account to Custom Bakes?

My discount code doesn't work! Why is this so?

I just redeemed a voucher with my loyalty points, when does my discount code expire?

Miscellaneous Enquiries